Privacy Policy

Effective date: 15 October 2025
Legal entity: Digital Creations Windsor ("DCW", "we", "us", or "our")
Website: https://digitalcreationswindsor.xyz
Contact: support@digitalcreationswindsor.xyz
Registered location: Windsor, Ontario, Canada

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our websites, products, and services (collectively, the "Services"). By using the Services, you agree to this Policy.

1) Information We Collect

Account & Contact Data: name, email address, social handles, and any information you provide via forms, Calendly bookings, or chat/contact widgets.
Transaction Data: purchase details (product, price, currency), payment status, and limited billing details. Payment card data is processed by Stripe; we do not store full card numbers.
Content You Provide: messages, files, or other content you upload for service delivery (e.g., assets for your content pack).
Usage & Device Data: IP address, browser type/version, device identifiers, pages visited, referring/exit pages, and timestamps.
Cookies & Similar Technologies: used for core functionality and performance/analytics.

If you connect third‑party accounts (e.g., Google, Meta, Buffer) to enable features, we may receive information that those services share with us per your settings.

2) How We Use Information

Provide, operate, and improve the Services.
Process payments and fulfill orders (via Stripe or similar).
Communicate with you (support, transactional emails, updates, marketing where permitted).
Personalize content and measure performance.
Detect, prevent, and address technical or security issues; comply with legal obligations.

Legal bases (EU/UK): performance of a contract; legitimate interests; consent (where required); compliance with legal obligations.

3) Sharing & Disclosures

Service Providers/Processors: e.g., Stripe (payments), Vercel/Railway/RunPod (hosting), Google (analytics, calendaring), Cloudinary (media), Buffer/Meta/Google (social scheduling), email and communication providers.
Business Transfers: during mergers, acquisitions, or asset sales.
Legal: to comply with law, enforce agreements, or protect rights, property, or safety.

We do not sell personal information.

4) International Transfers

We operate from Canada and may transfer information to the United States or other countries where our processors are located. We use appropriate safeguards where required.

5) Data Retention

We retain personal information only as long as necessary to provide the Services, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and context.

6) Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing, and to data portability. You may also withdraw consent where processing is based on consent. To exercise rights, contact support@digitalcreationswindsor.xyz.

7) Cookies & Analytics

You can control cookies via your browser settings. Disabling certain cookies may impact functionality. Where required by law, we will request consent for non‑essential cookies.

8) Security

We use administrative, technical, and physical safeguards appropriate to the nature of the data. No method of transmission or storage is 100% secure.

9) Children’s Privacy

Our Services are not directed to children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children.

10) Third‑Party Links

Our Services may contain links to third‑party sites. We are not responsible for their privacy practices.

11) Changes to This Policy

We may update this Policy periodically. We will post the updated version with a new Effective date and, where required, notify you.

12) Contact Us

Questions or requests: support@digitalcreationswindsor.xyz